Tuesday, January 28, 2020

Reducing plagiarism Essay Example for Free

Reducing plagiarism Essay The Council of Writing Program Administrators(2003) states that plagiarism is one of the most common issues seen in the colleges and universities. The school administration and teachers are concerned about this as it is affecting the students work. The problem with plagiarism is not only limited to the course work, but it started affecting the student publications, blogs, and research work according to the WPA council(2003). Every problem has a solution if tried to resolve, in the same way we can try to control this issue by implementing strict rules in schools and creating awareness among students about the importance of their own ideas. Plagiarism is presenting other’s ideas or work as one’s own. It is a form of cheating people by showing someone else’s effort as one’s own by taking away their credit and ignoring them. To gather certain information students refer to many sources, but they should try to understand the data and present it as understood along with citing the sources. Plagiarism is of three categories: intentional plagiarism, unintentional plagiarism, and self-plagiarism. Intentional plagiarism is stating others idea or work as one’s own without citing them. Unintentional plagiarism is ignoring or wrongly citing the small quotes or phrases taken from other sources. Self-plagiarism is submitting the same work for separate classes without actually doing them. The resources are there to utilize, but they are being misused. A work assigned to student in their academics helps in improving their knowledge by spending time on it to learn various topics and improve their thinking and individual ability. However, the situation is that students tend to plagiarize the work without learning or putting in any effort to understand what they do. This is resulting in the loss of ability to think among them; they are tending to make the work easier by copying instead of learning things. All these are resulting in reducing the standards in students so; the school administrations should take action against this by, teaching students the importance of one’s own originality, the need to learn things and implement strict rules against plagiarism. Controlling a problem is possible with small efforts, so does plagiarism. Teachers cannot solely provide a solution for this; students also need to put in their effort to reduce this problem. There are a few solutions to this issue: †¢Citation can reduce plagiarism. Citing the sources from where data is retrieved, shows that the student has put in the effort to learn the topic, moreover, in this  way the credit for original author is given. †¢Highlighting the small quotes or phrases taken from other sources and citing them would help is reducing plagiarism. †¢The school authorities should implement strict rules against plagiarism and make students aware of it. Teachers can have discussions with students regarding their academics and help students to overcome their problems. Some students’ plagiarize as they have fear in them that they cannot do a perfect work on their own and some as they cannot manage their time. Such students should speak to their teacher or adviser about how to overcome that fear and manage time, so that they can develop their own ideas. †¢Teachers should create awareness among students regarding the importance of developing one’s own thinking capacity. They should make the student aware of what issues might arise by plagiarism so that they would not choose it. †¢There are many tools available on the web to check for plagiarism, students can use them to avoid plagiarism and schools can use it to verify if it is the student’s original work. †¢Lastly, students should try to develop their interest towards their academics, which would help in reducing plagiarism. Knowledge is something, which increases by working on it, rather than copying and displaying someone else’s work as one’s own. The student should know the value of originality and try to improve it rather than ignoring it. Most importantly, credit is to be given for others work when using it in one’s own work by citing, which helps in reducing plagiarism.

Monday, January 20, 2020

Custom Essays: Fortinbras and the Good Life -- GCSE Coursework Shakesp

Fortinbras and the Good Life  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚   Hamlet lives only part of the good life. He dies. Laertes lives only part of the good life. He dies. Fortinbras lives the good life. He becomes the king. The ultimate fates of these three characters describe how close each of them come to the good life. Hamlet and Laertes are at the edge of two extremes, while Fortinbras is somewhere in between. In a sense, not living the good life causes the demise of both Hamlet and Laertes, physically as well as mentally. In contrast, living the good life allows Fortinbras to become the king of Denmark and live out the rest of his life in peace. These three characters play out three very different aspects the good life; only Fortinbras lives the good life. The good life is one of overcoming obstacles, being true to oneself, and combining reason with emotion. The ability to deal with extreme losses--and even losses that are not so extreme--is a necessary part of anyone's life. Life is never perfect; all humans must deal with that state of imperfection. Hamlet is totally incapable of dealing with the death of his father, a major setback in his life. His state of mourning, at the beginning of the play, is not intrinsically terrible, as all humans must mourn the deaths of loved ones at some point in time. However, when Hamlet takes this mourning to extreme depression, saying of his father, "'A was a man, take him for all and all, / I shall not look upon his like again" (1.2, 187-188), he is implicitly telling the audience that it is beyond his capacity to cope with his father's death. In this admission, he is denying the first component of the good life: working through the difficult times in life. In his efforts to make his coping easier, and fo... ...onstructs of society. Anything else would be uncivilized. Works Cited Erlich, Avi. 1977. Hamlet's Absent Father. Princeton: Princeton University Press. Fineman, Joel. 1980. 'Fratricide and Cuckoldry: Shakespeare's Doubles.' In Representing Shakespeare: New Psychoanalytic Essays, edited by Coppelia Kahn and Murray M. Schwarz. Baltimore and London: The Johns Hopkins Press, 70-109. Fleissner, Robert. 1982. ' "Sullied" Or "Solid": Hamlet's Flesh Once More.' Hamlet Studies 4:92-3. Fowler, Alastair. 1987. 'The Plays Within the Play of Hamlet.' In 'Fanned and Winnowed Opinions': Shakespearean Essays Presented to Harold Jenkins, edited by John W. Mahon and Thomas A. Pendleton. London and New York: Methuen. Freud, Sigmund. 1953-74. The Standard Edition of the Complete Psychological Works. 24 vols, trans. James Stachey. London: Hogarth.      

Sunday, January 12, 2020

Pnb Project Report

Research Project on Application & Management of Information System in Punjab National Bank IN PARTIAL FULFILLMENT OF MASTER’S DEGREE IN BUSINESS ADMINISTRATION INDRAPRASTHA UNIVERSITY (2008-2010) Submitted by: Pratik Jain — 0781563908 Northern India Engineering College (N. I. E. C), Delhi Under the valuable guidance of: Mrs. Shaveta Kumar (Faculty, N. I. E. C) Subject: Information System Management Course Code: MS-205 Submitted on: 30 17 November, 2009 AcknowledgementThis formal piece of acknowledgement is an attempt to express the feeling of gratitude towards people who helped me in successful completion of research project. I would like to express my deep gratitude to Mr. B. D Sharma (branch manager, PNB), for his constant co-operation. He was always there with his competent guidance and valuable suggestion throughout the pursuance of this research project. Special thanks to Mrs. Shaveta Kumar, my internal coordinator who guided me to work honestly and to give valuabl e suggestion for improving my work.Above all no words can express my feelings to my parents, friends all those persons who supported me during my project. I would also like to thank almighty God for his blessings showered on me during the completion of project report. INDEX | | | | | |S. NO |Sub Topic |Topic Name |Page Number | | |S.NO | | | |1. |Acknowledgement |2 | |2. |COMPANY PROFILE | | | |1. |Origin – Punjab National Bank |4 | | |2. |Profile |5 | | |3. Vision and Mission |6 | | |4. |Financial Performance Comparison |7 | |3. |INFORMATION SYSTEM IN PNB | | | |1. |History of Information System in PNB |8 | | | |1. 2000- The Beginning | | | | |1. b 2001-2003- Long Term Strategy | | | | |1. c 2004-2007- Growth | | | | |1. d 2008- Rural Initiative | | | | |1. 2009- 100% CBS Implementation | | | |2. |Other Banking Applications |12 | | | |2. a Straight to Processing (STP) | | | | |2. b Depository Setup | | | | |2. Bank Mate & EDI | | | |3. |PNB IT Setup |13 | | | |3. a S ystems | | | | |3. b Network Design | | | | |3. Storage, WAN & Connectivity | | | | |3. d Security Systems | | | | |3. e Hardware & Software Resources | | | |4. |Organizations Other Computing Resource |15 | | | |4. Payroll TPS | | | | |4. b Online Assistance | | | | |4. c Account Opening – MIS | | | | |4. d SPNS, RTGS & Mobile Alert Service | | |4. IMPACT OF INFORMATION SYSTEM | | | |1. |Finacle’s Impact |16 | | |2. |Impact on Employees, Customers |17 | |5. |Available Alternatives |18 | |6. |Conclusion |19 | |7. Suggestion |20 | |8. |References |21 | Company Profile – Punjab National Bank Origin Established in 1895 at Lahore, undivided India, Punjab National Bank (PNB) has the distinction of being the first Indian bank to have been started solely with Indian capital.The bank was nationalized in July 1969 along with 13 other banks. From its modest beginning, the bank has grown in size and stature to become a front-line banking institution in India at pre sent. |[p|A professionally managed bank with a successful track record of over 110 years. | |ic| | |] | | |[p|Largest branch network in India – 4668 Offices including 432 Extension Counters spread throughout the country. |ic| | |] | | |[p|Strategic business area covers the large Indo-Gangetic belt and the metropolitan centers. | |ic| | |] | | |[p|Ranked as 248th biggest bank in the world by Bankers Almanac, London. |ic| | |] | | |[p|Strong correspondent banking relationships with more than 217 international banks of the world. | |ic| | |] | | |[p|More than 50 renowned international banks maintain their Rupee Accounts with PNB. |ic| | |] | | |[p|Well equipped dealing rooms; 20 different foreign currency accounts are maintained at major centers all over the globe. | |ic| | |] | | ProfileWith its presence virtually in all the important centers of the country, Punjab National Bank offers a wide variety of banking services which include corporate and personal banking, industria l finance, agricultural finance, financing of trade and international banking. Among the clients of the Bank are Indian conglomerates, medium and small industrial units, exporters, non-resident Indians and multinational companies. The large presence and vast resource base have helped the Bank to build strong links with trade and industry.With over 38 million satisfied customers and 4668 offices, PNB has continued to retain its leadership position among the nationalized banks. The bank enjoys strong fundamentals, large franchise value and good brand image. Besides being ranked as one of India's top service brands, PNB has remained fully committed to its guiding principles of sound and prudent banking. Apart from offering banking products, the bank has also entered the credit card & debit card business; bullion business; life and non-life insurance business; Gold coins & asset managementsbusiness,setc.Since its humble beginning in 1895 with the distinction of being the first Indian ba nk to have been started with Indian capital, PNB has achieved significant growth in business which at the end of March 2009 amounted to Rs 3,64,463 crore. Today, with assets of more than Rs 2,46,900 crore, PNB is ranked as the 3rd largest bank in the country (after SBI and ICICI Bank) and has the 2nd largest network of branches (including three overseas offices).PNB has always looked at technology as a key facilitator to provide better customer service and ensured that its ‘IT strategy’ follows the ‘Business strategy’ so as to arrive at â€Å"Best Fit†. The bank has made rapid strides in this direction. Along with the achievement of 100% branch computerization, one of the major achievements of the Bank is covering all the branches of the Bank under Core Banking Solution (CBS), thus covering 100% of its business and providing ‘Anytime Anywhere’ banking facility to all customers including customers of more than 2000 rural branches.The bank has also been offering Internet banking services to the customers of CBS branches like booking of tickets, payment of bills of utilities, purchase of airline tickets etc. Towards developing a cost effective alternative channels of delivery, the bank with more than 2150 ATMs has the largest ATM network amongst Nationalized Banks. With the help of advanced technology, the Bank has been a frontrunner in the industry so far as the initiatives for Financial Inclusion is concerned. With its policy of inclusive growth in the Indo-Gangetic belt.The Bank has launched a drive for biometric smart card based technology enabled Financial Inclusion with the help of Business Correspondents/Business Facilitators (BC/BF) so as to reach out to the last mile customer. The BC/BF will address the outreach issue while technology will provide cost effective and transparent services. The Bank has started several innovative initiatives for marginal groups like rickshaw pullers, vegetable vendors, dairy far mers, construction workers, etc. The Bank has already achieved 100% financial inclusion in 21,408svillages.Backed by strong domestic performance, the bank is planning to realize its global aspirations. In order to increase its international presence, the Bank continues its selective foray in international markets with presence in Hongkong, Dubai, Kazakhstan, UK, Shanghai, Singapore, Kabul and Norway. A second branch in Hongkong at Kowloon was opened in the first week of April’09. Bank is also in the process of establishing its presence in China, Bhutan, DIFC Dubai, Canada and Singapore. The bank also has a joint venture with Everest Bank Ltd. EBL), Nepal. Under the long term vision, Bank proposes to start its operation in Fiji Island, Australia and Indonesia. Bank continues with its goal to become a household brand with global expertise. Amongst Top 1000 Banks in the World, ‘The Banker’ listed PNB at 250th place. Further, PNB is at the 1166th position among 48 In dian firms making it to a list of the world’s biggest companiesscompiledsbysthesUSsmagazines‘Forbes’. Punjab National Bank continues to maintain its frontline position in the Indian banking industry.In particular, the bank has retained its NUMBER ONE position among the nationalized banks in terms of number of branches, Deposit, Advances, total Business, operating and net profit in the year 2008-09. The impressive operational and financial performance has been brought about by Bank’s focus on customer based business with thrust on SME, Agriculture, more inclusive approach to banking; better asset liability management; improved margin management, thrust on recovery and increased efficiency in core operations of the Bank. Vision and Mission Vision To be a Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains providing entire range of financial products and services sssssssunder one roof† Mission â€Å"Ba nking for the unbanked† Performance Comparison over the years [pic] During the FY 2008-09, the bank achieved a net profit of Rs 3,091 crore, maintaining its number ONE position amongst nationalized banks. Bank has a strong capital base with capital adequacy ratio at 14. 03% as on March’09. As on March’09, the Bank has the Gross and Net NPA ratio of 1. 77% and 0. 17% respectively.During the FY 2008-09, its’ ratio of priority sector credit to adjusted net bank credit at 41. 53% & agriculture credit to adjusted net bank credit at 19. 72% was also higher than the respective national goals of 40% & 18%. Information System in PNB History of Information System at PNB 2000 – The Beginning In March 2000, the penetration and use of IT was not very high at PNB. PNB was relying on manual processes to collect, store, and analyze business data. Its retail branches were not connected and it was difficult for management to understand business drivers and impediment s.This situation made it difficult for PNB to provide optimum customer service and resulted in lost opportunities. Manual operations were also costly to support. The bank used seven different software, which ran on 13 different flavors of UNIX, on standalone PCs. The 500-odd branches were not networked and only 35 percent of the bank's business was computerized. The overall expertise in IT among users was low. The Central Vigilance Commission (CVC) issued a directive to the bank to computerize at least 70 percent of its business by December 2000.This prompted the bank to work out a strategy to tackle the daunting task in the short period of time. At that time there were various factors which caused a barrier in implementing an Information System for centralized banking. These weaknesses were:- †¢ Different Unix OS used in different branches. †¢ Different standalone financial applications on PCs at different branches. †¢ Lack of interoperability due to disparity in sys tems. †¢ Limited expertise on the software packages currently deployed. †¢ Most branches did not have a proper LAN in place.PNB hired a consultant and devised a two-pronged plan of action. The plan comprised: †¢ A short term goal – To meet the CVC deadline of 70 percent computerization. †¢ A long term goal – To create a dependable core banking infrastructure and build a nationwide network to connect different branches to the core infrastructure. PNB chose a product from a company called Nelito. It was a DOS-based, ‘Partial Branch Automation' application. Standalone versions were chosen since there weren't LANs in place, and deployment of LANs at branches would take so long that the CVC deadline couldn't be met.The interface was simple in design, and thus easy for the bank personnel to use. The bank requested CVC for an extension of the deadline and was granted time till March 2001. By March 2001, 70. 60 percent of the bank's business was compu terized. 2001-2003 – The Long Term Strategy In the long-term, PNB wanted a technology that would consolidate all its business resources and sustain the bank's future growth. It also wanted to create its own network, which would play a vital role in its success. Three consultants were appointed to review technology options for long-term adoption.The verdict of the consultants was to deploy a centralized core banking architecture. On 30 March 2001, the bank used the services of Infosys for the deployment of Finacle. A core team was selected, which would be the heart of the project. Infosys trained 200-odd personnel from a core team over six months. The core team modified and customized the package according to its specific needs. As the time passed besides making a mark in terms of revenues, the bank— among the few technology-savvy PSUs—set up examples for other banks, especially PSUs in early of this decade.Institute for Development and Research in Banking Techno logy (IDRBT), a division of the Reserve Bank of India (RBI), presented PNB with the award for excellence in banking technology in 2002. This was quite an achievement considering that the technology transformation started only two-and-a-half years back at PNB. In March 2000, the bank had only 36 percent of its businesses covered on computers, as against 84 percent in 2002. PNB purchased servers, security infrastructure, and storage equipment and decided to house it in its own central data center in New Delhi.A lot of infrastructure from Cisco has been used to build the data center. In April 2002 the bank rolled-out Finacle in 7 branches as a pilot venture. This was done because the bank had seven different application packages, and it wanted to ensure smooth migration of the data into Finacle. By mid May 2002, all data from other software was successfully migrated into Finacle and by end of year, the number of locations has increased to 12. As far as the centralized core banking syst em is concerned, PNB has a data centre at the corporate office and all these 12 centers have an extension to that data.This system enables an individual having an account in any of our branches to conduct transactions/operate the account from any of these 12 branches. 2004-2007 – The Growth Stage In 2004, India's National Association of Software and Service Companies (NASSCOM) nominated Punjab National Bank (PNB) as the best user of technology in its sector. The bank continued to spread the technology to more of its branches and centers. The adoption of Core Banking Solution not only ensured standardization of products, but also enabled quick launch of the new and innovative financial products ensuring sufficient lead time to market it.The core banking solution offered seamless platform for integrating various such initiatives and also reduces the cost of transaction, thereby offering financial products at an affordable cost. On May 27,2004 Punjab National Bank (PNB) has intr oduced Loans and Advances Data Desk for Evaluations and Reports, (LADDER), a computerized management information system for rationalization of returns, asset classification and provisioning, credit monitoring and NPA management. The implementation of the system comprised two modules. The first module would require branches to capture data on borrowal accounts as a | |one-time activity with transaction updates at periodic intervals. | |   | |The second module for implementation of the software envisages collection of information on the loan accounts from the stage of receipt of | |application to disbursement of sanctioned loans. | | |With the implementation of this system, manual collation of a large number of loan-related returns become redundant and branch staff | |concentrated on business development and objective monitoring of asset quality. | 2008 – Rural Initiative Infosys Technologies Ltd (Infosys) and Punjab National Bank (PNB) in 2008 announced that PNB has chosen Finacle from Infosys to power its core banking initiative for rural banking deploying Finacle across PNB’s six Regional Rural Banks (RRBs) covering 1300 branches.Punjab National Bank took lead in business excellence and commitment to customers by providing core banking coverage to its 4850 service outlets. Due to the remoteness of rural branch locations, there were issues such as connectivity of branches for operational ease, centralization of data, and enhancement of customer service as well as innovation in banking products. Moreover, all this is needed at a substantially lower cost for RRBs as their operations were relatively less complex. Finacle from Infosys recognized this need of RRBs and adapted its industry leading core banking solution to suit the requirements of these institutions.PNB management selected this platform to transform and standardize the operations of its RRBs. A majority of Indian banks were already ahead in terms of adoption of new age technology. Ex tending the benefits of technology to RRBs helped sponsor banks in not just priority sector lending but also present an additional business avenue with tremendous potential. Finacle enabled RRBs to better manage audit processes, adhere to statutory compliance, enhance internal MIS requirements and offer customers competitive services on par with commercial banks. 2009 – 100% CBS ImplementationIn Feb, 2009 India's second largest public sector bank, announced that it has completed 100 per cent core banking implementation at its 4604 branches and extension counters through the FinacleaUniversalaBankingaSolutionafromaInfosys. The bank implemented industry-leading Finacle CBS across its operations running a flexible and scalable database platform from Oracle and innovative and cost-effective Sun SPARC enterprise serversafromaSunaMicrosystems. Finacle has enabled the bank to consolidate and centralize its operations, improving branch efficiency and productivity per employee.Consoli dation has also resulted in reduction of revenue leakage and cost, while increasing ease of technical support and maintenance at branches. The solution's scalability has also enabled the bank's scalability to be the best in the countryawithatheanumberaofapeakatransactionsaata3. 5amillion. Further, the bank has covered all the branches under CBS platform including extension counters. As a result, 38 million PNB’s customers are enjoying the facility of â€Å"one bank – one account†. In addition, the bank has intended to build a data center capable of handling business of 6000 branches and 1 lakh terminals.The bank was awarded â€Å"IBM green award† for adopting environment friendly technology for data warehouse implementation during the year. Other Banking Applications The banking major also introduced a number of value added services like ATMs, Tele-banking, SMS banking, mobile banking and Internet banking, remote access facility through its website, etc. under a license from RBI to launch Internet banking. The bank also enabled customers to avail of the Straight to Processing (STP) facility. The biggest advantage of STP is that if a person with an account in Delhi deposits a cheque in Chennai, his account in Delhi gets updated the same day.PNB’s team has also customized this package to suit the typical requirements of a public sector bank. â€Å"As PNB handles huge number of government accounts—public provident fund, deposit of income tax, deposit of different duties and treasury payments, PNB had to customize it and also built a module for government businesses into this package. The bank also has a depository set-up (to store dematerialized share certificates) at its corporate office in New Delhi and another in Mumbai. Customers owning shares and bonds can deposit them at these depositories after which the hard copies are destroyed.The bank, on the other hand, keeps a digital copy of all these documents. Thus, one d oes not have to bother about the loss of paper, or a signature that does not match and so on. Customers can now instruct the bank at any point of time to transfer these securities. Another very interesting development with PNB is its contract with Indian Railways. It is putting up an ATM machine at the New Delhi station’s reservation office, which is going to be a interface between the Railways’ server and the bank’s server.Once this is functional, customers can collect their tickets from the ATM machine and the payment can be made using credit or debit cards. Once this is successful and the interface is done, the bank plans to enable all their ATMs across the country on this platform. Electronic Data Interchange (EDI) is another technology initiative that the bank has taken up. It has entered into an agreement with the Customs department wherein the Customs’ server is connected with the bank’s corporate office server, which is further connected to several branches of PNB and also to importers.Thus, whatever duties are required to be deposited with the Customs department can be debited from the importer’s (read customer’s) account automatically. The pilot project for this has already been carried out and the bank plans to introduce this service soon. The PSU has also introduced bilingual software known as Bank-mate. With the help of this software one can generate reports in Hindi and also can get his/her passbook in Hindi. This is already in operation at around various branches and PNB is also getting orders for this package from other banks. PNB’s IT SetupPNB also has a number of applications running on its network like any other Financial Institution. The bank has standardized all its platforms on UNIX operating system and RDBMS on Oracle. Other OS like Microsoft’s windows 2000/ XP are also enabled in centers. As far as the hardware platform is concerned, PNB has Sun Microsystems’ Web serv ers at the data centre. Apart from this, they are also using Compaq, IBM and Xeon servers. At some locations, the bank is still using DOS machines to run some of their ATMs. Systems Before deploying the core banking architecture, PNB used servers which were NT-based, from IBM, and from other vendors.The bank conducted benchmarking tests for Finacle on various server platforms. And it was satisfied with the performance of Sun's hardware on Solaris. Sun's Fire servers, Solaris OS, and Oracle's RDBMS are now in use. Network design Cisco has tied up with PNB to evolve the network design and implement a nationwide network backbone to connect all its offices. Cisco will assist the bank in understanding and implementing the various technologies associated with the project. The converged network infrastructure allowed PNB to standardize the applications and software needed to provide the banking services.The various branches are connected to the data center using new-world routing and switc hing technologies. Storage systems The bank has followed RBI's storage requirement guidelines. Provisions have been made to store transaction data for around 10 years. In some cases, data is stored permanently. Around 164 Sun enterprise class servers are used in DAS architecture. The total capacity is of multiple TBs. The Sun hardware uses an in-built storage management tool. Later look over a storage management application from VERITAS. WAN and connectivity 101 branches of the bank were on a WAN in 2000.The bank put 500-odd branches on the WAN in 2002, and in three years the WAN had 2000-odd branches. The bank tried a number of connectivity options. 802. 11b wireless connectivity was installed in five branches to begin with. The bank then explored the option of leased lines and used connectivity from MTNL and BSNL. It also used Bharti's leased line between Mumbai and Delhi. The bank also used Reliance Infocomm's fiber optic backbone along with the leased lines in locations where th e optic fiber does not reach. PNB had appointed HCL Com-net to carry out 24Ãâ€"7 monitoring of the countrywide network.There's a live link between HCL and PNB's IT head office. The network is monitored remotely and can also be viewed at the bank's IT facility, where a separate monitoring system is used. Security Systems Security was especially important because the bank could afford no compromise. The security architecture had to be robust, reliable, and scalable to meet current and future needs. Cisco was chosen as the service provider who could meet these stringent requirements. The bank uses a range of security products like Firewalls and IDSs from Cisco for its security needs in its LANs and WAN.All data transactions between its routers and switches are encrypted. It has appointed Ramco Systems as the security integrator. The security integrator is responsible for the complete security infrastructure and is answerable for any security breach or lapse. The bank appointed securit y administrators. VeriSign provided the necessary Public Key Infrastructure (PKI) to the bank for secure transactions. Software Resources PNB is using various software’s for its operational activities for its smooth and efficient running, the Software used by PNB include:-  ¬ Microsoft office 2003 Acrobat Reader  ¬ Bank-mate  ¬ Attack Filters: – Spyware, Trojan, VoIP etc.  ¬ Protocols: – IP, VLAN, DNS, HTTP, FTP, TCP, TELNET, UTP etc.  ¬ Operating System’s:- UNIX, Solaris, Windows NT, 2000 Server, XP etc..  ¬ Databases: – MS Access, MS SQL, Oracle, FoxPro. Hardware Resources To fulfill the requirement and as per compatibility with software these hardware are used:-  ¬ HCL, IBM etc Desktops,  ¬ Printer  ¬ NT Based servers from IBM,  ¬ Sun’s hardware for Solaris,  ¬ Network Cards.  ¬ Routers, Scanners etc†¦ Organizations Other Computing Resources Payroll Transaction Processing SystemPayroll TPS, which is a typical accounting transaction processing system found in PNB. A payroll system keeps track of the money paid to employees. The master file is composed of discrete pieces of information (such as a name, address, or employee number) called data elements. Data are keyed into the system, updating the data elements. The elements on the master file are combined in different ways to create reports of interest to management and government agencies and to send paychecks to employees. Management notices the record of the employee’s efficiency to work and may declare added bonus or other incentive.This report is checked and approved by the branch manager after which cheque is issued to the employee. Online Assistance PNB provides its customers online assistance by providing i-banking, online complaints, providing them information about various products and services. These complaints and assistance are processed by customer care services executive. Account Opening In account opening the MIS is used, every information about the customer is recorded like their name, address, account, type of account, account information, their sample signature, these helps in Identification of customer instantly and creating a database at faster rate.This includes the filling of KYC and AC forms. SPNS (Shared Payment Network System) Swadhan, the first SPNS launched in Mumbai by IBA. The banks that participate on this network could issue the cards to customers for transacting on networks. RTGS (Real Time Gross Settlement) RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system. Under RTGS the funds are settled on a near real time basis across Banks in different locations.Bank offers this immediate electronic fund transfer facility to RTGS enabled bank branches across through the country its designated RTGS enabled locations. Mobile Alert Service The clients now have the facility to subscribe to Mobile Alert Service for receiving alert s on registered mobile phone numbers instantly after the funds are pooled. Impact of Information Systems An information system is there to empower its users. A database simply provides data, but an information system is all about providing the best information the user needs to do their task more effectively.It also takes into account that different users doing their own specific tasks may need to see their information presented in differing ways. The benefits of an information system follow when the user can quickly access, understand and respond correctly to that information. The implementation of Information Systems in PNB and other financial institutions had a vast impact on the Employees (the way they work), Customers, The industry & Government. The system provides information on the past, present and project future and on relevant events inside and outside the organization. Finacle’s ImpactFinacle core banking solution is a comprehensive, integrated yet modular business solution that effectively addresses the strategic and day-to-day challenges faced by banks. It is highly parameterizable providing that much-needed flexibility to adapt to a dynamic environment. The solution has an integrated CRM module enabling banks to offer a rich and differentiated value proposition to customers. The layered Service Oriented Architecture (SOA), STP capabilities, web-enabled technology and 24 X 7 operations ensure multi-channel, multi-country and multi-currency implementations.The functionality-rich modules in the solution provide banks with a varied palette of features to continuously innovate on their product and service offerings. With Finacle core banking solution, banks can meet the challenges of managing change, competition, compliance and customer demands effectively. †¢ Differentiated Product Spread Finacle core banking solution offers an unlimited palette of features for banks to design and deploy products for varying market segments.The product bu ndling capabilities of the solution offers a wide range of possibilities for banks to create products with innovative features. The facilities provided for differential pricing, channel rules and customization through Finacle Studio – the scripting engine, empower banks to continuously innovate and extend their suite of products, across segments. †¢ Agile Operations The Service Oriented Architecture (SOA) enables the IT team at the bank to effect changes without touching the base code, ensuring lesser vendor dependency and faster adaptability to changing business conditions. Robust Cross-sell Framework The CIF and CRM capabilities in Finacle offer a unified view of the customer across the entire solution and across multiple back-end applications, enabling the bank to view the customer from a completely informed angle. This empowers banks to effectively manage customer relationships and aggressively explore cross-sell opportunities. †¢ Increased Operational Efficienc ies and Productivity Finacle core banking solution supports business events automation and process orchestration, thus eliminating manual tasks and reducing process time.The elimination of error and data redundancies also results in increased branch productivity. Straight through Processing (STP) abilities enhance reduction in turnaround and processing time, increasing output and enabling speedy completion of tasks. The multilingual web-based single repository of information enables remotely located bankers to collaborate and transact seamlessly. Impact on Employees Information System serves employees with user friendliness, easy storage and access of data, removal of redundancies, fastening up of the processes and providing up of multiple views at same time.In beginning the issues were mostly cultural. Most staffers were used to working in a manual environment, and some had worked in standalone environments. In the new networked environment, personnel at the node/counter didn't act ually ‘see' the transactions updating in the various account books. This gave rise to a number of queries and suggestions from personnel. It took around six-eight months for the personnel to felt that the environment ‘change' had done them good, and they were used to working on the systems. Other Available AlternativesThe Indian banking sector is slowly coming of age and hand grooming this sector is the banking solution market, which has carved a name for itself in the global arena. Not to forget the pro-active government reforms that are helping the Indian banking market reach greater heights and adding glitz and glamour to Indian economy as a whole. Other then Finacle from Infosys there are various available alternatives for which the banking industry and financial institutions can opt. These are:- †¢ Office Accounting Professional 2009 †¢ SAP ERP Financials †¢ Tally 9: Financial Accounting and Inventory Management Software †¢ Flexcube – â₠¬Ëœi-flex solutions’ Hyperion Financial Management – System 9 While in past i-flex solutions’ flagship product Flexcube has been rated the #1 banking product in the world by UK based IBS, an independent banking solutions rating vendor, but Infosys Technologies’’ Finacle doesn’t took long enough to overtake Flexcube. But now a day’s SAP ERP programmes are giving a tough competition to Finacle. Conclusion A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.This report starts with the Punjab National Bank with overview of PNB followed by history of information system and the steps taken by PNB to be effective in banking industry by using information’s technology. Information Technology (IT) innovations in the last few years have changed the landscape of banks in India. Today, IT seems to be the prime mover of all banking transactions. Electronic and Information Technology together are bringing a swift change in the way banks operate, especially offering better delivery channels and customers’ friendly services.Anywhere banking, telebanking, mobile banking, net banking, automated teller machine(ATMs), credit cards, debit cards, smart cards, call centers, CRM, data warehousing have totally transformed the banking industry. Today almost all the major banks in India like ICICI Bank, UTI Bank, Citibank, Standard Chartered Bank, ABN Amro, SBI and PNB are offering online services to their customers. ATMs have emerged as the most favored channel for offering banking services to the customers in the world.One of the biggest benefits that the bank has derived out of IT has been the tremendous saving on recruitment front—the bank has not recruited more staff even while the business and work pressure s have gone up five times. Consequently, PNB’s profitability has also increased. To train users the bank has set up more than 15 computer training labs across the country. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc†¦ to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints.These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the Information System is enabling the bank to provide the quality and satisfactory services to their customers. Suggestions The bank is using information system efficiently and it has increased the customer satisfaction, efficiency, data storage, fast data retrieval. But to improve more and regarding future success of PNB here are the some suggestions. The bank must update Hardware to get maximum performance from Information Systems in order to allow the IS to procure the least amount of system resources it requires for functioning.  ¬ The bank should update all their software, networks etc to keep information system up to date for competitive edge, customer satisfaction.  ¬ Steps should be taken to increase the safety & to avoid the unethical practices like phishing.  ¬ Need for improved training for using Information Technology and tools to employees.  ¬ Intra firm communication should be improved.References Websites:- http://www. networkmagazineindia. com/200305/tech4. shtml http://www. expresscomputeronline. com/20021202/banks7. shtml http://www. business-standard. com/india/news/pnb-to-implement-loan-data-software/151819/ http://www. financialexpress. com/news/pnb-in-networking-pact-with-cisco/64296/ http://www. pnbindia. com/ http://netpnb. com/ Books:- PNB Vision 2007-2008 Zonal Training Centre Gui de. ———————– (The name you can bank upon) All Banks Average Punjab National Bank (Performance Chart) (Amount in Rs Crore)

Saturday, January 4, 2020

The Final Solution from Witnesses to the Holocaust

The years of 1941 and 1942 paint a vivid description of ugly, taking place events too hard to take in, and the death of 6 million innocent people. The Final Solution in an excerpt from Witnesses to the Holocaust: An Oral History, where Sam Bankhalter and Hinda Kibort detail their horrifying account of Hitler’s rash and day to day life in the Nazi concentration camps where they were imprisoned. The Final Solution was a plan systematically matriculated by the Nazi to exterminate European Jews by placing them in work camps designed for certain death. Sam Bankhalter was just fourteen at the time when he was captured by the Nazis in his native land of Poland and exiled to Auschwitz. In a detailed account he paints the picture of life as a Jew during Hitler’s fury and the unimaginable accounts of terror that occurred. According to Bankhalter, racism of European Jews was already occurring in Poland even before Hitler invaded, and their slogan was â€Å"Jew get out of here and go to Palestine.† He accounts of being beaten and spit on the school grounds on a daily basis, long before Hitler invaded. Bankhalter describes his journey to the ghetto as laced with barbed wire and Nazi mocking Jews cutting off men’s beards and beating them as they yelled at the Jews to assemble. The Nazi’s only gave them about twenty minutes to pack, leaving them time to only gather the necessities, which would only be stripped from them later. Bankhalter was only in the ghetto for a short time, and then sentShow MoreRelatedThe Vic tims Of The Holocaust1073 Words   |  5 Pages Many victims of the Holocaust, regardless of race, endured the same unethical punishment for having what the Nazi’s believed to be wrong beliefs. Though Jewish people were the main target by the Nazi’s, groups such as homosexuals, Gypsies, and Jehovah’s Witnesses were also targeted. Locations that these people were imprisoned in varied from prisons to killing camps. There were multiple concentration camps, but certain ones had a greater importance due to their location, such as Sachsenhausen andRead MoreEssay on The Holocaust1099 Words   |  5 Pages The Holocaust The first research in the late 1940s and early 1950s focused on the Jewishness of the Holocaust. Called the Final Solution by the Germans, it was the object of two pivotal studies, both of which had the Jews at the center of their treatment. The first was The Final Solution by Gerald Reitlinger and the second The Destruction of the European Jews by Raul Hilberg. Most major studies since have had the same focus: Lucy Dawidowicz (The War Against theRead MoreHitler ´s Plan: The Final Solution Essay588 Words   |  3 PagesWe learn about the Holocaust to learn what is right and wrong and to remember the people who died. The main reason we learn about the Holocaust is so it does not happen again. Hitler was born in Austria, but was a German soldier. He was thrown in jail by the Nazi government for trying to overthrow it. While he was imprisoned he wrote a book called Mein Kampf, which tranlates to my struggle in English. Soon after he finished the book he was let out of jail early for good behavior. After thatRead MorePeople Were Persecuted During The Events Of World War II1466 Words   |  6 PagesMany groups of people were persecuted during the events of World War II. Jews, Jehovah’s Witnesses, and homosexuals were some of the many victims of cruel and unfair oppression. With no intentions to heil to the Nazis and their ruler, these groups, including numerous others, were imprisoned in concentration camps and punished for their religions, beliefs, and ways of life. Some fell victim to merciless Nazi persecution, while others were murdered almost instantaneously. Many died as prisoners ofRead MoreThe Holocaust Of Auschwitz And Buchenwald From 1944-19451633 Words    |  7 Pagesheld to the memory of people is the holocaust. The Holocaust was a very disturbing event that triggered an eye-opener for individuals about how harsh humans can be. The purpose for this is since the vast number of victims and questions as to what was the actual motive behind the need to defeat a whole community. Holocaust is an organized, state financed torment and slaying of approximately six million Jews by the Nazi government run by Adolf Hitler. Separately from Jews, other groups considered lesserRead MoreThe Change of the Treatment of the Nazis from 1939-1945 Essay539 Words   |  3 PagesThe Change of the Treatment of the Nazis from 1939-1945 On January 20th 1942 an important meeting took place where fifteen high-ranking Nazi party and governmental leaders gathered for an important meeting that lasted around 90 minutes. The meeting was known as the wannsee conference and the purpose was to discuss the final solution. This involved many different strategies to help get rid of the Jews in Europe. After the conference the number of killings in the streetsRead MoreThe Holocaust : The World s Perspective Essay1455 Words   |  6 Pageswhole story of the Holocaust, they only know of bits and pieces. Most people know that Hitler rose to command and had a strong dislike of specific groups of people, which consequently began the Holocaust. The Holocaust changed the whole world’s perspective. Our fellow human were tortured, starved, and burned alive for being different from society. I wrote this essay to show that there is always another side to a story. Now I give you â€Å"The Holocaust Revealed†. The Holocaust began in January ofRead MoreAtrocities of the Holocaust Essay1507 Words   |  7 Pageshumanity in history, the Jewish Holocaust is one of the most prominent. From 1933 to 1945, the Nazis waged a vicious war against Jews and other lesser races. This war came to a head with the Final Solution in 1938. One of the most horrific results of the Final Solution were the scores of concentration and death camps spread across Nazi Germany, Poland, and other parts of Nazi-controlled Europe. In the aftermath of the Holocaust, people around the world were shocked by final tallies of human losses,Read MoreA Vivid View Into the Holocaust Essay1416 Words   |  6 Pagesthe past of the Holocaust. Once a person walks through those doors to the United States Holocaust Memorial Museum he or she immediately feel those emotions pouring from the walls and flooding from the visitors all around feeling what it once felt like to be apart of the Holocaust and witness such a horrendous traged y. Because the United States Holocaust Memorial Museum provides many exhibitions and visuals for visitors, it really gives a person a vivid view into what the Holocaust was truly like.Read MoreTime of the Holocaust1673 Words   |  7 PagesHOLOCAUST 1 Title Page Goes Here I deleted mine from the post HOLOCAUST 2 German dictator, Adolf Hitler wanted a new order for Germany and his so-called Aryan race. As a part of achieving his ultimate goal, he would have to eliminate any and all other inferior races. This evil plan later became known as the Holocaust. Hitler, with the aid of the Nazis and concentration camps, brought terror and devastation to the Jewish communities

Friday, December 27, 2019

Inferior Treatment Of Women Jane Eyre And The Good Earth

The Inferior Treatment of Women in Literature: Jane Eyre and The Good Earth Throughout history and literature, men have been trying to make decisions for women and have also treated women as inferiors. Two books that do a superb job of demonstrating this theme are Jane Eyre by Charlotte Brontà « and The Good Earth by Pearl Buck. Jane Eyre, set in the 1800’s, is the story of an orphan girl growing up and becoming a governess. All does not go smoothly when Jane falls in love with the master of the house. Drama ensues in this gothic classic as Jane decides how to handle her situation. The Good Earth, on the other hand, follows the life of Wang Lung from a young adult to a grandfather. Along the way, Wang Lung marries O-lan and together they†¦show more content†¦God directed me to a correct choice† ( Brontà « 306-307). Jane would never have been truly content had she stayed with Mr. Rochester at that time, because she would be ashamed to be a mistress. Jane does go back to Mr. Rochester after his wife has died and decides to marry him sin ce they can be equals. The last man that Jane stands up to is St. John, the man who takes her in after she runs away from Mr. Rochester. St. John asks Jane to marry him so that they can go on a missionary trip in India. Jane refuses his proposal and when asked why she will not marry him Jane answers, â€Å" ‘ because you did not love me; now, I reply, because you almost hate me. If I were to marry you, you would kill me. You are killing me now’† (Brontà « 351). Jane would have been so miserable had she married John especial after refusing him once, since he would also harbor bad feelings against her. Also, since Jane does not marry John, she is free to marry Mr. Rochester, the man she truly loves. Jane gets her happy ending, however the females in The Good Earth do not. Pearl Buck shows the theme of women being treated as inferiors in The Good Earth, by having O-lan give birth to multiple children and seeing how each child s life turns out. Buck shows that women from birth are harder lives and cannot do anything to change that. The first child O-lan has shortly after she marriesShow MoreRelatedJane Eyre Essay1852 Words   |  8 Pagesbesides political rebellions ferment in the masses of life which people earth. Women are supposed to be very calm generally: but women feel just as men feel; they need exercise for their faculties, and a field for their efforts, as much as their brothers do †¦ It is thoughtless to condemn them, or laugh at them, if they seek to do more or learn more than custom has pronounced necessary for their sex. (Bronte 112-13) Jane Eyre, written by Charlotte Bronte, was an excellent fusion of the pious moralRead MoreEssay on Comparison of Jane Eyre + The Color Purple2211 Words   |  9 PagesComparison of Jane Eyre + The Color Purple ========================================== Both novels are variations of the same theme: the spiritual and emotional growth of the heroine. Is this a fair assessment? Both novels convey important, political messages exploring the idea of feminism and women ´s emancipation. Bronte uses Jane as a figure of female independence, while Walker demonstrates her views on civil rights and commitment to feminism through Celie. In this essay I will be examiningRead MoreMorality in Victorian and Neo-Victorian Novels Essay4239 Words   |  17 PagesMorality in Victorian and Neo-Victorian Novels An essay on Jane Eyre, The Mill on the Floss, The French Lieutenants Woman, Possession and The Dress Lodger The Victorian era is one bound to morality. Morality is also defined through the traditional and religious standards that structure the way of life for many Victorians. Morality is defined as the proper principles and standards, in respect to right and wrong, which are to be practiced by all humanity. Ideally, these include obtainingRead More How do Jane’s experiences at Lowood contribute to her development?1756 Words   |  8 Pagesexperiences at Lowood contribute to her development? Before arriving at Lowood Jane lived at Gateshead, with her aunt and three cousins. She was unloved and treated badly, and had already developed a determination to stand up for herself and fight for her independence. The young Jane had baffled Mrs Reed, who could obviously not understand â€Å"how for nine years you could be patient and quiescent under any treatment, and in the tenth break out all fire and violence†. At Gateshead she is unhappy

Thursday, December 19, 2019

The Influence Of The Americas - 1402 Words

The Americas have always been a global influence and will continue to do so. However, on the rise, the Americas were never as strong as they were to be presently. Ranging from the 1750’s up to present day, the shifting of influential ideologies, the copious amounts of political change, external and internal migration, wars, urbanization, industrialization, and militarization all play a part in the development of the Americas we know today. Being a global superpower did not come to us overnight, but rather through centuries of hard work and perseverance, that our country became one of the greatest and most influential. Starting from the 1750’s, American imperialism is the â€Å"economic, military, and cultural influence of the Americas on other†¦show more content†¦Teddy Roosevelt came on top to be a war hero, which initially started his â€Å"political journey† to the White House for presidency. Political change in this era was prevalent because of how much was in progress of change. During the beginning, the American Revolutionary War was a political upheaval that materialized between 1765 and 1783 in which rebels in 13 American Colonies rejected autocracy and aristocracy, overthrew the authority of the British Empire, and supported an Independent nation. The American Revolutionary War was the result of a series of social, political, and government oppression. Later as a more developed nation, Progressive reformers tried to set action concerning the political corruption in the three levels of government: local, state, and national. At the local level, cities tried completely different kinds of government. At the state level, â€Å"progressive governors† began to fight for reform. The thought was really inputted to control huge businesses. Many states passed different laws regulating the control of railroads, and other big, influential businesses. In order to form gov ernment, it had to control its individuals. A variety of states placed election reforms which initially helped modify the corruption within the government. Though reforms occurred in commonly through the respected levels, the foremost reforms

Tuesday, December 10, 2019

Management & Operations of the Opera House-Samples for Students

Question: Choose any Tourist Destination and write a report on it. Answer: Tourist attraction chosen: Opera House, Sydney About Opera House, Sydney The Sydney Opera House is a centre for performing arts with multiple auditoriums and venues, in Sydney, Australia. Renowned among tourists across the world for its distinctive architecture, it was designed by Danish architect Jrn Utzon and was opened on 20th October, 1973(sydneyoperahouse.com, 2017). The facility is located adjacent to the Sydney central business district; near the Sydney Harbour Bridge. Facilities available: It hosts over 1500 events a year, with more than 1.2 million people attending them annually. It hosts programmes of countless artists from across the world, including four local companies: Opera Australia, the Sydney Theatre Company, the Sydney Symphony Opera, and the Australian Ballet. The Sydney Opera House trust, a New South Wales State Government agency, looks after management and operations of the Opera House. UNESCO officially recognized the Opera House as a World Heritage Site on 28th June, 2007 (environment.gov.au, 2017). SWOT Analysis STRENGTHS The Opera House is one of the most remarkable specimens of architecture of the 20th Century and attracts more than 8 million visitors annually, both domestic and overseas (Beranek, 2012). Over 350,000 people take the guided tour of the Opera House annually, with tours costing from A$ 30 to A$ 135. It can host multiple events at a time, owing to a number of performance venues; namely the Concert Hall, Joan Sutherland Theatre, Drama Theatre, Playhouse, Utzon Room, and Outdoor Forecourt. The building also has its own recording studio, restaurants, cafes, bars and souvenir stores. WEAKNESSES The Opera Houses primary weaknesses are its poor back-stage facilities which have not been improved and enhanced over the years. The orchestra pit congested, cramped and unfit for rendering high quality orchestral sound. Since 2003, a local activist-group called the Sydney Opera House Activists Group, have campaigned against the Forecourt Concerts exceeding the authorized noise levels. To that effect, the House was imposed a $15,000 fine by the NSW Dept. of Planning and Environment in February, 2017 (Boland, 2017). OPPORTUNITIES The Opera House has become a symbol of Australia and in the 2012-13 financial year alone, it contributed approximately A$ 141 million as direct turnovers to the Australian economy, and an added A$ 113 million indirectly, with its influential supply chains in other sectors of business. It currently boasts of a net worth of A$ 4.6 billion. However, it is valued even greater as a tourist-attraction- a Deloitte Access Economics report estimates the House to contribute A$ 775 million to the nations economy annually (Deloitte, 2017). It is also estimated to have created 8,439 full-time jobs directly or through other sectors like retail and tourism. The House also has a staggering digital reach of 128 million, owing to social media platforms and live-streaming through its official Play channel. THREATS The most immediate threat the Opera House faces is the obvious fact that opera and theatre are a dying art forms and their relevance is receding fast, replaced by movies, TV shows and online programmes. As the Government funding dwindles each year, it is unlikely that the House will keep attracting the same number of tourists in the foreseeable future, just because of its architecture. After 44 years of its formal opening, there has been no major renovation or restructuring project to bring the building at par with the modern age of international tourism and congested traffic. In 1999, Utzon was recalled to supervise a supposed remodelling project worth A$ 700 million; however such plans never materialized. Such procrastination and complacence will undoubtedly see newer attractions overbear the Opera House as one of Australias prime tourist attractions. TARGET MARKET PROFILE The target profile of the Opera House is a multi-faceted one. Visitors can be classified into three specific categoriestourists; people who go to watch performances ; and general visitors (mostly locals). Art forms like opera, theatre and concerts are losing popularity among the youth. So, about 90% of the 1.8 million annual performance-goers hail from the 40-60 age group, while 15 to 39-year-olds seldom buy tickets (OToole, 2013). However, the count of general visitors who drop in along with friends and family to the restaurants and bars, or just to enjoy the view, is significantly higher in this latter age-group (15-39). The age-categorization of the 350,000 people who take the guided tour annually, is a rather homogeneous one. There is a significantly higher proportion of overseas tourists than domestic visitors. All age-groups are well represented in this category; with a slightly higher percentage of people aged 20-45. References: Beranek, L. (2012).Concert halls and opera houses: music, acoustics, and architecture. Springer Science Business Media. Boland, M. (2017). Noise Fine: Toaster Folks' First Win Over Opera House Concerts.The Australian. Retrieved from https://www.theaustralian.com.au/arts/music/noise-fine-toaster-folks-first-win-over-opera-house-concerts/news-story/91362db275f0485a9ba4475525099de8 Deloitte. (2017).Sydney Opera House worth $4.6b to Australia. Retrieved from https://www2.deloitte.com/au/en/pages/media-releases/articles/sydney-opera-house-worth-australia-171013.html O'Toole, J., Adams, R. J., Anderson, M., Burton, B., Ewing, R. (Eds.). (2013).Young audiences, theatre and the cultural conversation(Vol. 12). Springer Science Business Media. sydneyoperahouse.com. (2017).sydneyoperahouse.com. Retrieved 8 August 2017, from https://www.sydneyoperahouse.com/our-story.html World Heritage Places - The Sydney Opera House - World Heritage values.Department of the Environment and Energy. Retrieved 8 August 2017, from https://www.environment.gov.au/heritage/places/world/sydney-opera-house/values